 General Questions |
 Q: How to purchase and register your software? |
| A: Find which product you like on our website - Free download product to have a try - Click Buy Now button and finish your order - The registration info will be sent to you via Email within one business day - Enter the license code and your name in the registration window to register it.
How to register: Please click "Enter Registration Code..." in Help menu, enter your name, copy and paste your registration code in the corresponding box, and then press the "OK" button. Please note don't add any blank before or after the code. After that, you can get the full software. |
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| Q: If I purchase your software, can I upgrade it
for free in the future? |
| A: Yes, we provide free upgrade within the certain version. Please keep an eye on our site
to get upgrade info. If it is free upgrade, please download the updated version and register it using you old version license code. |
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| Q: Can I try your products before purchasing it? |
| A: Yes, you can. Our products can be free tried before purchasing it. Please download what you like from our website, and then install it. Please ignore the registration request, and directly click OK button, then you can try it. In the trial version, we only limit the ripping time, but not the functionality. |
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| Q: How long will I receive my registration code after finishing the order? |
| A: In general, users will receive the license codes which are sent automatically by our registration agent Emetrix within a few minutes or hours after their orders. However, sometimes for some reasons, for example, maybe user's Email service provider rejects Emails from Emetrix, so the codes can not be sent to users. If you have not received your registration information after your purchase, please send email to our Sales Team sales@alltoaudio.com to get assistance. They will find your order information and send your registration information to you soon. |
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| Q: I entered the license code you sent to me, but the software said "Registration info is invalid.". Why? |
| A: You'd better copy and paste the license code to avoid a typo. And please note don't add any blank before or after the code. In addition, please make sure to download the right product? The registration code can be only available for the suitable product. |
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| Q: I lost my license code, Would you please send me again? |
| A: Of course, we would like to help. However, you'd better provide your Order ID or some information in your order (such as the Email you used to order), so that we can find your info in our database. |
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| Q: Do I need to re-register after I re-install the software? |
| A: No, you don't have to re-enter your registration info. Our software will remember you registration status. |
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| Q: How long will it take to get your supporting response? |
| A: We promise to deal with customers' emails within 24 hours after receiving them, not counting weekends and holidays. However, in most cases, you'll get our response immediately or in a few hours. |
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| Q: I meet some errors while conversion,how to report it? |
| A: If you encount some error while conversion ,please send the mail to support@alltoaudio.com and attach the aya.dbg/input.avs .These log file's location is your aya application install directory. |
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More FAQ...
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